Privacy Policy

Last updated: January 2026

Answer at 64 ("we," "us," or "our") is a registered DBA (Doing Business As) of Hines Agency Inc, a corporation and licensed insurance agency. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, submit a form, or communicate with us.

1. Information We Collect

We collect information you voluntarily provide, including:

• Contact details such as your name, phone number, email address, and ZIP code;
• Information you share about your Medicare needs, current coverage, or health situation;
• Consent records, including the date, time, and IP address associated with any opt‑in;
• Technical data such as browser type, device information, and pages visited, collected automatically through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule consultations;
• Provide information about Medicare plan options we offer in your area;
• Send appointment confirmations, reminders, and service‑related communications;
• Send marketing and promotional communications where you have consented;
• Comply with legal, regulatory, and insurance‑licensing obligations.

3. SMS / Text Messaging & Mobile Information

If you provide your mobile number and opt in, you consent to receive text messages from Answer at 64 (a DBA of Hines Agency Inc) related to plan options, quotes, enrollment periods, plan reviews, appointment scheduling, reminders, and service follow‑ups. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or get help by replying HELP. Consent to receive text messages is not a condition of purchasing any product or service.

4. How We Share Information

We do not sell your personal information. We may share information only as follows:

• Service providers who support our operations (for example, CRM, scheduling, messaging, and compliance platforms), solely to deliver our Services to you;
• Insurance carriers or licensed agents as needed to service your inquiry or application;
• Legal or regulatory authorities where required by law.

As stated above, mobile opt‑in and consent information is never shared with third parties or affiliates for their own marketing or promotional purposes.

5. Cookies & Tracking

We use cookies and similar technologies to operate our website, understand usage, and improve your experience. You can control cookies through your browser settings, though some features may not function properly if disabled.

6. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices & Rights

You may opt out of marketing communications at any time by replying STOP to a text, unsubscribing from an email, or contacting us using the details below. You may also request access to, correction of, or deletion of your personal information, subject to applicable law.

8. Children's Privacy

Our Services are intended for individuals 18 years of age or older. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, with the "Last updated" date revised accordingly.

10. Contact Us

Hines Agency Inc, doing business as Answer at 64
12252 Southwest Willowy Way, Port Saint Lucie, FL 84660
Phone: +1 817‑992‑5703
Email: [email protected]